Why an ISO 9001 is important for your business 

April 27, 2021

Have you been wondering why so many big businesses have an ISO 9001? You might have seen a few companies that have this qualification, and they treat it like its gold. Why is that? An ISO 9001 is a way of proving undeniably that your company cares about its customers.  This is so valuable to any business looking to gain clients. Prospects will see the certificate and immediately believe that you are as good as you present yourself to be, making the sales process that much more effective for your sales team.

What is an ISO 9001? 

ISO 9001 aims to provide a practical and workable Quality Management System for improving and monitoring all areas of your business. Implementing an effective and robust ISO 9001 Quality Management System (QMS) will help you to not only increase your brand trust but also focuses you on the important areas of your business and improve the efficiency of your workflow.

The management processes that are established throughout your business will provide a solid and sturdy foundation, leading to increased productivity and profit.  This in turn will improve your customer acquisition rate and increase the likelihood of your customers staying loyal.

Some of the main benefits of ISO 9001 certification include: 

  • Suitable for both small and large organisations 
  • Better internal management 
  • Less wastage 
  • Increase in efficiency, productivity and profit 
  • Improved customer retention and acquisition 
  • Measured and monitored consistent outcomes 
  • Globally recognised certification 
  • Compatible with other ISO standards 
  • Accreditation by UKAS 

It gives your customers confidence that you are working to standards and procedures that will provide them with a higher standard of customer service than the competitors.  

An ISO 9001 sets out a trusted guideline that, if your company follows and manages to qualify for, will guarantee an increase in your company’s reputation.  This qualification proves to you, your customers, and your employees that customer satisfaction is at the core of your business.  Having an ISO 9001 comes with some great perks, including a huge boost to your reputation both online and offline.  

To obtain an ISO 9001, you must read carefully the requirements your company must meet. Then implement these into your business and document each step you take to act as proof. After this is completed, provide your proof to a qualified auditor and they will review it. After the review of your documentation has been completed, and it meets the given criteria, the auditor will present you with the official ISO 9001 certificate.

You can read more about how we can help you attain an ISO 9001 here.

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